Question 1

HOW TO MEASURE MY DOG/CAT?

Accepted Answer

When measuring your dog neck for the right size collar. Have your dog sit and make sure their head is up and not tilted. Grab a soft measurement tape and measure your pet's neck in Inch. Pull the measurement tape in but not too tight and put two fingers under the measurement leaving enough space for little wiggle room for your dog/cat comfort.​ You don't want your collar too tight or too loose. Two Example: If your dog neck land on 17"inch the collar will be a Large: 16"(min)-22"(max). If your dog neck land on 18"inch the collar will be XLarge: 18"(min) - 26"(max).

Question 2

COLLAR AND BANDANA SIZES

Accepted Answer

1" Collar and 1.5" Collar 
 • Xlarge 18"- 26"
 • Large 16"- 22"
 • Medium 13" - 16"
 • Small 11" - 13"
3/4" Collar and 5/8" Collar
 • Xsmall: 9" - 11"
 • Small: 11" - 13"
 • Medium: 13" - 16"

https://static.wixstatic.com/media/5765f1_6c213c1ad8a04b6d9a622a326af5c689~mv2.jpg

​BANDANA APROXX SIZE:
1. xxxsmall: 7.5"inch Long, 4"inch top to bottom. Fit collars that are 3/4" and 5/8" collars.
2. xxsmall: 10.5"inch Long, 5.5"inch top to bottom. Fit collars that are 3/4" and 5/8" collars.
3. XSmall: 9.5"inch Long, 7"inch top to bottom. Fit collars that are 1"in. collars.
4. Small: 12.5"inch Long, 8.5"inch top to bottom. Fit collars that are 1"in. collars.
5. Medium: 11.5"inch Long, 9"inch top to bottom. Fit collars that 1"in and 1.5"in. collars.
6. XMedium: 15"inch Long, 9.5"inch top to bottom Fit collars that 1"in and 1.5"in. collars.
7. Large: 13"inch Long, 10.5"inch top to bottom. Fit collars that are 1" and 1.5" collars.
8. XLarge: 16.5"inch Long, 11.5"inch top to bottom. Fit collars that are 1" and 1.5" collars.
9. XXLarge:18"inch Long, 13.5"inch top to bottom. Fit collars that are 1" , 1.5" and 2" collars.
https://static.wixstatic.com/media/5765f1_eae78abea4894692845a202f7b943064~mv2.jpg

https://static.wixstatic.com/media/5765f1_5f3ff601f31e458c9b98bec6a143bbad~mv2.jpg

Question 3

SHIPPING INFORMATION

Accepted Answer

All collars and bandanas are handmade to order.  Please allow up to 7-10 business day Monday-Friday for your items to be complete and mail.

Question 4

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept debit/credit cards and paypal. 
For debit/credit cards, you do not have to have a paypal account. when you click the paypal button to check out click on debit/credit card link.

Question 5

CAN I CANCEL/CHANGE MY ORDER?

Accepted Answer

The items are Non-Refundable due to the unique custom orders. No Exchange or Refund.

Question 6

WHAT IS YOUR RETURN POLICY?

Accepted Answer

• Returns are eligible for store credit only as long as they unused, unwash with tag and receipt.
 • Return are accepted within 5 days of receipt and must also meet the above requirements.
 • Sale items NOT returnable, they are final sale.
 • Shipping charges (original and return) are the customer’s responsibility.
 •  We are not responsible for lost or undelivered packages. 
 • RWP's Pet Couture is not responsible for any harm due to use or misuse of product.